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Six Sigma - Technological Aids For Lean Six Sigma Process ImprovementsNovember 22, 2008Home Business Project Management Tags: six sigma, lean six sigma, process improvements, lean six sigma technological aids, technology six sigma,
Companies like Safeco, who have been ranked among the largest insurance service providers, took nearly a week for making changes in auto policies they issued. However, thanks to Six Sigma, they now have an online, service-and-sales portal where local agents can make real-time changes and cut down on all the business processes.
As stated by Michael L. George, author Lean Six Sigma, the lean techniques concentrate on process cycle efficiency, or PCE, to determine the speed of the process execution PCE = Value-Added Time / Total Elapsed Time Lean process generates a process cycle efficiency (PCE) of about 25% or more. Not many businesses are lean enough. It is said that nearly 20% of activities give about 80% of their waste in this process. Lean generally concentrates on increasing process velocity, as it facilitates getting rid of non-value-added activities from the process. These methods, just like stream mapping, also give a methodical way of identifying and eliminating waste. There are technologies that have prospered after implementing the Lean Improvement method. Many casualty insurance and property companies have evened out wireless connectivity for claiming adjusters who are caught up in a catastrophic event like an earthquake or tsunami. A wireless connection can help adjusters who remotely enter the information into the claims software system, reducing the time necessary in the business process. 2. The World Wide Web Web portals have facilitated organizations business processes, from order entry to customer service to logistics that have to be performed by their employees irrespective of the time and place. 3. Digital Documentation Scanning and digitization allow circulation of digital versions of documents instead of wasting time on moving paper across the company. Digitization makes it possible for processes to effortlessly move paper at geographically long distances. This makes it easier for employees of various geographically dispersed offices to take part in the same workflow. 4. Automated Workflow Systems There are times when business processes undergo excessive physical movement of paper from one desk to the other. Automated workflow systems avoid keeping work items stagnant, they raise alerts whenever work items have been put on hold for a prolonged time or reroute them if someone is busy. These systems are efficient in detecting the tailbacks in a system. 5. Document Management Systems Document management systems enable organizations to perform business processes all over the world. Document management systems enable verification of documents for editing, rechecking before completion. 6. Business Process Management Systems Business process management systems (BPMS) allow integration and streamlining of various software systems that are a part of any business process. With the help of an outline for the business process, these systems facilitate efficiency in business processes in various functions backend software systems, and departments. 7. Online CRM System Systems Customer relationship management (CRM) systems are a part of websites of various organizations. Customers can login and create a trouble ticket online for a support or service request rather than consulting the customer support representatives. The basic goal of Lean process improvement is to improve PCE and increase process velocity. Many new information technologies have the potential of enhancing efficacy and velocity. This is usually done by reducing waste, averting transportation and manual data entry. Article Source: http://www.tips.com.my About the Author: Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts. Over the years, Six Sigma has certainly proved its worth as a highly effective quality improvement technique. But even then businesses need to take adequate precautions, because the success of Six Sigma implementation projects depends a lot on the skills, aptitude, motivation and approach of Six Sigma implementation teams. Tags: six sigma, six sigma implemenation, six sigma implementation team, six sigma team, project management, Service Oriented Architecture (SOA) is the latest management concept that aims at making the best possible use of human as well as technological (IT) resources available within a business organization. However, businesses should never forget that SOA might not prove as effective as desired if implemented on a standalone basis. Tags: six sigma, six sigma and SOA, six sigma and Service Oriented Architecture, SOA, Service Oriented Arch, At first glance, "Six Sigma" and "marketing" may appear to be worlds apart; but when we look closely( i.e. analyze the goals and objectives of both the functionalities), we realize that there is plenty in common, even though one is a quality improvement technique and the other is an organizational function. Tags: six sigma, six sigma and marketing, similarities between six sigma and marketing, marketing, The fact that Six Sigma helps in improving quality, minimizing waste and reducing operational costs is now common knowledge, but if people were to be told that Six Sigma can also be used for high-end functions such as business forecasting, chances are high that they would shake their heads in disagreement. Tags: six sigma, business forecasting, six sigma and business forecasting, six sigma process, six sigma uses, Six Sigma may be the best available quality management system, but businesses should never forget that the success of Six Sigma implementation projects depends not only on the use of appropriate Six Sigma tools and techniques but also on how efficiently the implementations are carried out. Tags: six sigma, six sigma project, six sigma implementation, six sigma certification, six sigma continuity, Over the years, the Six Sigma quality improvement system has gained greater acceptance and applicability, covering almost all the various business domains that exist today. This has been made possible mainly due to its inherent ability to make significant improvements in the quality of goods and services, reduce the number of business process errors and minimize operational costs. Tags: six sigma, resource utilization, six sigma resource utilization, call center, six sigma call center, The emergence of Six Sigma as the most successful of all the available quality management systems was mainly due to its inherent characteristics that stressed following a data-based approach to the decision making process. Tags: six sigma, quality management, six sigma decision making, data-based decision making, 6 sigma process, Can six sigma training bring organizational success to your company? Read on to find out how. Tags: six sigma training, six sigma, importance of six sigma training, six sigma certified professionals, What usually comes to mind when you think of "Six Sigma" is large corporations. What people aren't aware of is that the process can work just as well for small businesses. Tags: six sigma, six sigma and small business, small business opportunities, small businesses, 6 sigma, What is the difference between the six sigma certification belts? Read on to find out! Tags: six sigma, six sigma professional, six sigma green belt, six sigma black belt, six sigma master BB, | |||||
