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Most organizations still do not provide comprehensive, let alone adequate, training in today's marketplace. Poor communication is the most frequently reported single major source of frustration in companies today. What is communication? Simply, communication is threefold. The interaction anyone has at any level with your company, your employees, including you, gives a customer-- whether current, potential, or internal or external--an opportunity to make a judgment about you, your company, all companies like yours in the industry. One of the keys to hospitality industry customer service training is ensuring that your employees truly understand the concept of customer service. An article tracing the evolutionary aspects surrounding customer service training developments An article providing sound advice for the customer services training industry 1 | ||