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After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don't value your repeat business, your competition will. Some people thrive on change – they love it and even create more of it. Others view change with anxiety and resistance. So often, we don’t associate potential, excitement and wonder with change. Instead, we react to it; we try to control it; we create situations and problems to avoid dealing with it. 1 | ||